To cancel your order, please follow these steps:
If you need a GST bill for your order, please follow these steps:
You can easily download the invoice for your order by following these steps:
You can easily track your order status by following these steps:
That’s it! You’ll see real-time updates on your order’s progress.
If your order is marked as 'out for delivery', but you haven't received any call or attempt for delivery, it's important to monitor calls even if they seem like spam, as they might be from the delivery partner.
In case of further issues, we recommend reaching out to us check the status.
You can easily track your order's progress by using the tracking link provided in our communications.
Or from this link https://myfrido.com/pages/track-my-order
Please ensure that we have your correct order ID or registered mobile number, as we require these details to assist you further if you are contacting us.
If your order delivery fails multiple times despite being marked as 'out for delivery', please ensure your address details are accurate and monitor your phone for calls from the delivery agent. If issues persist, we will prioritize the delivery and work with our logistics partner to resolve it promptly.
If you receive notifications about 'incomplete address', verify that your address details in our system are complete and accurate. Communication with the delivery agent can also help resolve such issues.
If you still have any issues, please fill out the form
Should your order be delayed or stuck at a hub, rest assured that we are working to resolve these discrepancies swiftly. We appreciate your patience and understanding as we expedite the delivery process and keep you updated on the progress.
If you need further assistance, please reach out to us through our contact form.
If you experience a delay in receiving your refund, ensure that you have provided all necessary information, such as your order ID, bank account details (if applicable), and confirmation that the returned item has reached our warehouse.
Refunds are processed under the name Arcatron Mobility Pvt Ltd, our parent company, so please check your records for this name.
If you still face issues, feel free to reach out to our team through our contact form for assistance.
If you opted for a store credit, you will receive a store credit coupon code via email. This code can be used for future purchases on our platform, providing flexibility for your next shopping experience.
Please note that once a refund has been processed as store credit, it cannot be changed to a bank account transfer.
In case of any discrepancies or if you need further assistance, feel free to reach out to us through our contact form.
You can apply the coupon code received as a store credit in the discount coupon section when placing another order. This will help you redeem the applicable discount on your purchase.
Please note that according to the terms and conditions of the coupon, if you cancel your order, you will not be able to reuse the coupon.
We recommend considering this before proceeding with the cancellation of your order.
Yes, we do provide the option for cash payments for certain items.
Please navigate to our products using the links provided for direct ordering.
We utilize vacuum technology for packaging to prevent logistical damage during the shipping process.
Once you open the package, please allow it to sit for a specified period, during which it will regain its intended shape. If the product does not return to its expected form within the estimated time, please contact us for further assistance.
If you cancel your Cash on Delivery (COD) order, the partial payment and COD fee will be refunded as a Frido Gift Card, which you can use on your next purchase.
Yes, we offer refunds if you are not satisfied with your purchase. Follow these steps:
You must initiate a return within 7 days of receiving the product. Returns initiated beyond this period cannot be processed.
Yes, the following conditions apply:
Returns for items purchased on platforms like Amazon or Cred are subject to their respective return policies. Please contact the platform directly to initiate a return or for further assistance.
If you wish to cancel a return request, please contact us with your order details at your earliest convenience.
Our team will forward your request to the respective department to take the necessary actions. We will notify you once the cancellation is processed.
If there appears to be an issue with how your order is shown in our system, kindly verify the order ID provided and confirm its accuracy.
If there are any clerical errors or payment-related discrepancies such as incorrect payment reconciliation, please inform us immediately so we can notify our courier services and ensure the details are corrected without requiring further payment.
Per our return policy, certain items such as masks are non-returnable.
In instances where discrepancies arise between the number of items returned and refunded, please ensure that you have raised a return request for the correct number of items.
If you notice any discrepancy, kindly reach out to our support team through our contact form for assistance.
We assure you that once we confirm receipt of all items, the appropriate refunds will be processed.
Yes, we offer a hassle-free exchange process for our customers:
Exchanges must be requested within 7 days from the delivery date.
Yes, the following conditions apply:
Exchanges for items purchased on platforms like Amazon or Cred are subject to their respective policies. Please contact the platform directly for assistance.
We’re sorry if there’s been a color mismatch! You can request an exchange to get the correct color. Here’s how:
Initiate an Exchange:
Verification Call:
Arrange for Pickup:
Exchange Process:
Refunds are processed within 7-10 working days from the date your return is approved. The exact time may vary depending on your payment method or bank processing times.
Once your refund is processed:
We offer the following refund methods:
1. Back to Source (Pre-paid Orders Only):
2. Manual Refunds for COD Orders:
3. MyFrido Credits:
If you are looking to expedite your refund process, please ensure that your return request has been successfully processed and that the product has been received by our designated return center.
Once confirmed, our team will forward your concern to the relevant department, which will assist you further within 7 to 10 days.
To ensure a smooth and prompt resolution, we recommend staying available for any communications from our team
Please be informed that refunds are processed under the name Arcatron Mobility Pvt Ltd, which is our parent company, instead of Frido.
Therefore, kindly check your records for this name if you are looking for the refund transaction details.
You will be provided with tracking information once your order is shipped.
You can track here as well https://myfrido.com/pages/track-my-order
Typically, this includes a delivery date. In instances where there are delays, we sincerely apologize and assure you that we are doing everything possible to expedite the process and provide you with updates on the delivery status.
If your product arrives damaged:
If you notice a mismatch in the delivery status or package contents, please follow these steps:
1. Report the Issue:
2. Provide Details:
3. Resolution Process:
We apologize for any inconvenience caused by the delay in delivery due to an incomplete address.
To proceed with rescheduling your delivery, please share your complete address in the following format here
Once we receive these details, we will update our records and process your order for delivery at the earliest.
Thank you for your patience and understanding.
If you have entered an incorrect address when placing your order with Frido, you can request an address change. To update your delivery address, please provide the following details here:
Once you have provided these details, your request will be forwarded to the relevant team for processing. If the pin code changes, the order will be re-shipped.
Address updates are typically processed by the next working day.
Feel free to reach out if you have any further concerns or need assistance.
Currently, Frido does not support changes to the billing address once the billing information has been processed.
We recommend ensuring that billing details are correct at checkout or contacting customer service before placing an order if a change is needed.
If you receive a notification indicating that your address is incorrect or incomplete, you can reach out to us provide the updated address details.
Please ensure that you include all necessary information such as house number, area, landmark, city, state, pincode, and contact phone numbers.
This will assist in rerouting your order effectively. You may also contact Frido if further details are required for successful delivery.
At this time, we are unable to accommodate customized products.
We appreciate your understanding and are happy to assist with any of our current offerings that might suit your needs.
No, we do not provide warranties for all our products. Due to variations in usage and conditions, most products are not covered under a warranty. However, we assure you that our products are built for longevity and designed to last.
If you face any issues with a product, please fill out the Contact Form, and we will do our best to assist you.
Currently, we offer a limited warranty for the following products:
This warranty covers defects in materials and workmanship for a period of one (1) year from the date of purchase.
The warranty for the Frido AeroMesh Ergo Chair covers the following components:
Yes, the following are not covered under the warranty:
The warranty for the Frido Ergonomic Office Chair covers the following components:
Yes, the following are not covered under the warranty:
To make a warranty claim, follow these steps:
Yes, the following limitations apply:
If you have any questions or need further assistance, you can contact us through the following channels:
Our customer support team is available Mon-Sat, 10 AM - 7 PM to help with your warranty-related inquiries.
Returns and refunds for purchases made on marketplaces like Amazon, Cred, or Flipkart cannot be processed through our website. Please contact the respective platform.
No, MyFrido Credits are non-refundable and can only be used for future purchases on our website.
We’re here to help! Reach out to us through:
Our customer support is available:
You will receive a confirmation email or SMS once your cancellation request is processed.
Yes, if your payment was made online, a refund will be processed within 7 working days.
If reverse pick-up is unavailable for your pin code:
Yes, multiple items from the same order can be combined in a single return/exchange request. However, each item must meet the eligibility criteria.
No, once a refund method is chosen and the return request is submitted, it cannot be changed.
We understand that the product might not meet your expectations.
Please provide us with your order details so that we can check the available options to assist you further.
Your comfort and satisfaction are our priorities.
We offer Arch Support insoles that help relieve pain from overpronation and knocked knees.
We provide two variants: Rigid, suitable for standing and walking, and Semi-Rigid, ideal for running, jogging, and gym activities.
The Piles cushion is not designed to alleviate back pain.
For relief related to the spine, we recommend using a back or lumbar cushion instead.
You can view a demonstration video by following the provided link to understand the uses of the Frido Wedge cushion.