How do returns and refunds work?
1 min read
If your purchase is eligible for return, we'll make the process simple and hassle-free.
Return eligibility
Your product may be eligible for return if:
- It falls within the return window.
- The item is unused and in its original condition.
- Original packaging, accessories, and invoice are available.
- The product is not listed under non-returnable categories.
Please refer to the product page for the applicable return policy before purchasing.
How to request a return
- Contact Frido Customer Support.
- Share your Order ID.
- Select the reason for return.
- If required, upload photos of the product.
- We'll schedule a pickup where available.
Refund process
After the returned product is received and passes quality inspection:
- Refunds are initiated to the original payment method.
- Processing time depends on your payment provider.
- You'll receive confirmation once the refund is initiated.
FAQs
Refunds are initiated after successful quality inspection of the returned product.
Returns are generally accepted only for products that meet the return eligibility conditions.
Our support team will guide you through the alternate return process.
