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MyFrido

Find answers to your questions about orders, returns, refunds, exchanges, cancellations, and more at the MyFrido Help Center. We're here to help you with a seamless shopping experience.

MyFrido Help Center - Your Go-To Support for Orders, Returns, and More

How do I cancel my order?

How can I get a GST bill for my order?

How can I download the invoice for my order?

How can I track my order?

What should I do if I haven't received my order delivery call?

How can I track the status of my order?

What happens if my order delivery fails multiple times?

What should I do if I receive an 'incomplete address' notification?

What to do if my order is stuck at a hub or delayed?

What should I do if my refund is taking too long?

How will I receive my refund if I chose store credit?

How can I apply a store credit or discount coupon to my purchase?

Can I reuse my discount coupon if I cancel my order?

Can I purchase items with cash payment?

Why does my Frido product arrive in a different shape than expected?

What happens to my partial payment and COD fee if I cancel my COD order?

Order Management

Do you offer returns?

What is the return timeframe?

Are there any conditions for returns?

Can I return items purchased from other platforms?

How can I cancel a return request?

Why is my order not appearing correctly on your system?

Are certain items non-returnable?

Why was I only refunded for one item when two were returned?

Returns

Do you offer exchanges?

What is the timeframe for exchanges?

Are there any conditions for exchanges?

Can I exchange items purchased from other platforms?

What should I do if the color of the product I received is different from what I ordered

Exchanges

How long does it take to process a refund?

How do I track my refund?

What are the refund options?

How do I expedite my refund process?

How is the refund processed under the name Arcatron Mobility Pvt Ltd?

How can I track the delivery of my order?

Refund Processing

What should I do if my product arrives damaged?

What should I do if there’s a delivery discrepancy?

What should I do if my order is not delivered due to an incomplete address?

How can I update my delivery address for an order placed with Frido?

Can I change the billing address after placing an order with Frido?

What should I do if there is an issue with my Frido order delivery address?

Can my order be customized to fit specific requirements?

Delivery Issues

Do all Frido products come with a warranty?

Which Frido products are covered by a warranty?

What does the warranty for the Frido AeroMesh Ergo Chair include?

Are there any exclusions to the Frido AeroMesh Ergo Chair warranty?

What does the warranty for the Frido Ergonomic Office Chair include?

Are there any exclusions to the Frido Ergonomic Office Chair warranty?

How can I make a warranty claim?

Are there any limitations to the warranty?

What should I do if I have more questions about the warranty?

Warranty

What are the conditions for return and exchange eligibility?

Are refunds available for marketplace purchases?

Are MyFrido Credits refundable?

General Terms and Conditions

How can I contact customer support?

When is customer support available?

Contact Us

When can I cancel my order?

How will I know if my cancellation is approved?

Will I get a refund if I cancel my order?

Cancellation Policy

What happens if my pin code is not serviceable for reverse pick-up?

Can I combine returns/exchanges for multiple items in one request?

Can I change my refund method after initiating a return?

What should I do if my order is uncomfortable or does not suit my needs?

What products help with bow legs and knock knees?

Can the Frido Piles cushion help with back pain during long sitting hours?

How can I learn about the uses of the Wedge pillow?

Other FAQs

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