Help Center

Currently, Frido does not support changes to the billing address once billing information has been processed. Please ensure billing details are correct at checkout.

Contact us with the following details:

• Name on Address
• House/Flat, Society, Area, Road
• Landmark
• City, State, Pincode
• Phone Number

Address updates are typically processed by the next business day. If the pincode changes and the order has not yet been shipped, it will be shipped to the updated address.

Verify that your address details in our system are complete and accurate — including house number, area, landmark, city, state, pincode, and phone number. You can share the corrected details by calling us at 1800-203-0777. Communicating with the delivery agent can also help resolve the issue.

1. Contact us within 24 hours of delivery.
2. Provide photos of the damaged item for verification. A photo of the product and the shipment label are both mandatory.
3. Once verified, we will initiate a return or exchange based on your preference.

1. Report within 24 hours of delivery.
2. Share your order details and supporting evidence. A shipment label picture is mandatory for missing items or incorrect quantities.
3. Our team will investigate and provide a resolution promptly.