Help Center

Yes, we offer Cash on Delivery (COD) for certain items. Use the product links to order directly.

No. Per the coupon terms and conditions, if you cancel your order, the coupon cannot be reused. We recommend considering this before proceeding with cancellation.

Apply the coupon code received as store credit in the discount coupon section while placing a new order. This redeems the applicable discount on your purchase.

1. Log in to Your Account using your registered email or phone number.
2. Go to Order History — navigate to "My Orders" in your account dashboard.
3. Select the Order for which you need the invoice.
4. Download Invoice — click the "Download Invoice" button to save a PDF copy.

1. Send an Email: Drop a mail to help@myfrido.com with the subject line "Request for GST Invoice."
2. Include Details: Order ID, registered GST number, company name and address.
3. Processing Time: Our team will process your request within 5–7 business days.

Visit the Track My Order page, enter your Order ID, and click "Track Your Order" to view real-time shipment updates.

To cancel your order, please follow these steps:

1. Contact Customer Support: Call us at 1800-203-0777 or message us on WhatsApp.
2. Cancellation Window: You can cancel your order anytime before it is shipped. If the order has already been dispatched, cancellation will not be possible.
3. Confirmation: Our team will confirm the cancellation and process your refund (if applicable) within 7–10 working days.

You will receive a store credit coupon code via email, usable for future purchases. Please note that once a refund is processed as store credit, it cannot be changed to a bank account transfer.

Please ensure your address details are accurate and monitor your phone for calls from the delivery agent. If issues persist, we will prioritize the delivery and work with our logistics partner to resolve it promptly.

The partial payment and COD fee will be refunded to your bank account. We collect your bank details via the website to process the refund.

If your order is marked as 'out for delivery' but you haven't received any call or attempt for delivery, it's important to monitor calls even if they seem like spam, as they might be from the delivery partner. In case of further issues, we recommend reaching out to us to check the status.

We are working to resolve any delays swiftly. Please reach out to us at 1800-203-0777 for further assistance.

We use vacuum technology for packaging to prevent damage during shipping. Once you open the package, allow it to sit for the specified period and it will regain its intended shape. If it doesn't, please contact us.