Others

No. Once a refund method is chosen and the return request is submitted, it cannot be changed.

Yes, multiple items from the same order can be combined in a single return/exchange request. However, each item must individually meet the eligibility criteria.

At this time, we're unable to accommodate customized products. We're happy to help you find something from our current range that suits your needs.

The Piles cushion is not designed to alleviate back pain. For spine-related relief, we recommend using a back or lumbar cushion instead.

We're here to help! Reach us at:

Email: help@myfrido.com
Phone: 1800-203-0777
Contact page: myfrido.com/pages/contact

You can watch a demonstration video to understand the uses of the Frido Wedge cushion — follow the link provided on the product page. For more help, contact us.

Please reach out to our support team for assistance and we will guide you on the available options.

We offer Arch Support Insoles that help relieve pain from overpronation and knock knees. Two variants are available: Rigid (for standing and walking) and Semi-Rigid (for running, jogging, and gym activities).

We understand the product may not have met your expectations. Please share your order details by calling us at 1800-203-0777 so we can check the available options to assist you further.

Our customer support is available Mon–Sat, 10:00 AM – 6:30 PM. We're closed on Sundays and public holidays.