Help Center

To speed up your refund, ensure your return request has been processed and the product has been received at our return center. Once confirmed, our team will forward your concern to the relevant department, which will assist you within 7–10 days. Please stay available for any communication from our team.

Once processed, you'll receive an email or SMS confirmation with transaction details. For any issues, reach out to us at help@myfrido.com.

Refunds are processed under the name Arcatron Mobility Pvt Ltd, which is our parent company. Please check your bank records under this name when looking for the refund transaction.

Refunds are processed within 7–10 working days from the date your return is approved. The exact time may vary depending on your payment method or bank processing times.

• Back to Source (Pre-paid only): Refunded to the original payment method (card, UPI, etc.).
• Manual Refund for COD: Bank account details are collected via the website; refund is credited directly.
• MyFrido Credits: Store credits issued to your account for future purchases. These credits are non-refundable.

If your refund is delayed, make sure you've shared all required details — your Order ID, bank account details (if applicable), and confirmation that the returned item has reached our warehouse. Refunds are processed under Arcatron Mobility Pvt Ltd (our parent company), so check your records for that name. If the issue persists, call us at 1800-203-0777.